Frequently Asked Questions

Answer: No, this is not possible; these are different socket types. Therefore we have two different and individually specialized reels.
Answer: We have three options for fixation, depending on trunk type and preferences. There are velcro strips on the bottom of the dockingstation that attach very easy to almost any trunk. If you are using a plastic or rubber cover like in most countries, we have an additional set of velcro to tape on the plastic/rubber mats. The last option is a sleek looking bag with velcros and carabiner hook.
Answer: No, it is not safe to leave the cable on the reel during charging; it can happen that the cable gets coiling and overheats. The cable must always completely be rolled out!!
Answer: Not yet but we are working on it
Answer: No, the cables need to be purchased separately.
Answer: Please go to our product pages, on the bottom of the page you will find compatibility list.
Answer: Type 2 on the side of the charger/ type1&2 on the side of the car
Answer: Take the plug out of the charger and insert it in the EV Reel. Tilt a bit to the left side and start rolling the reel. On YouTube, you can find instructional videos.
Answer: Please do not use a damaged reel as you can injure yourself or you can damage the charging cable.
Answer: Please check first on our where to buy page. We are working very hard to cover all the countries in the world so soon in your territory you will be able to find the reel.
Now WORLDWIDE available. Please ask your premium
local reseller for more information or check our where to buy section

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